Why Choose Thomson Holidays
With the widest range of holidays, the most punctual charter airline, and the most holiday reps in resort, you are sure to have the holiday that is perfect for you. More satisfied holidaymakers come back to Thomson than any other holiday company.
Why choose anyone else?
Thomson Holidays has been awarded a Hitwise Top 10 Award. Hitwise who track & report on thousands of websites daily ranked Thomson Holidays No. 6 by visits in the Travel - Agencies category against all other UK websites.
Let No.1 Look After You
Nobody does more to make sure your holiday runs like clockwork. With our commitment to totally honest brochures and an unparalleled in-resort service, Thomson guarantees your peace of mind. We even publish the opinions of past holidaymakers to help you find the accommodation that's right for you.
The Thomson Holidays Moneyback Guarantee
Within one day of arrival let your Thomson Holiday Rep know the problem, we'll then spend 24 hours doing everything possible to put it right. In the unlikely event we can't solve the problem to your satisfaction within 24 hours, at your request, we'll fly you home and give you all your money back.
No Worries Guarantee
If there's anything you are unhappy with during your holiday let us know immediately and if it can't be resolved straight away, we guarantee to have a Thomson Troubleshooter on the case within 60 minutes. They will have the necessary authority, training and skills to take the problem off your hands, deal with it quickly and restore your peace of mind.
24 hour holiday line
Whenever you need to talk to us, call the 24-hour Thomson Holidays Line. Your call will be answered by one of our specially trained local experts. You can even book Thomson car rental and Highlights at any time of the day.
Tell it like it is
Unlike other holiday companies we publish "Your Opinion" scores on our accommodation pages. Every customer on a Thomson holiday is asked to fill in a satisfaction questionnaire on their return flight. All questionnaires are analysed by an independent market research company to give an honest picture of exactly what you think
Gold Medals
Some accommodation carries our coveted Gold Medal. This is awarded by you through our satisfaction questionnaire. Gold Medals are awarded annually so the winners, judged by you, are well worth considering.
The well-being of our customers is a priority for us and, as you would expect from Thomson Holidays, every hotel and apartment in this brochure is inspected on our behalf by a UK qualified safety consultant. Our aim is to raise safety standards overseas because unfortunately, they are generally much lower than those we enjoy in the UK. All of our suppliers are therefore required to work with us towards our Safety First goals.
ATOL
The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 2524. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.
Thomson Holidays... UK's largest air-inclusive tour operator..
Thomson Holidays, a division of TUI UK Ltd, is part of the World of TUI, the largest tourism and services group in the world, employing 80,000 people in 500 companies around the world.
The World of TUI is a world class, innovative and customer focused company which owns many of Europe's best known holiday brands and has leadership positions in its airline, inclusive tour business, and travel agency sectors. The group employs 17,500 people in the UK, Ireland, Sweden, Norway, Denmark and Finland.
Thomson Holidays is the market leader in the UK inclusive holiday market, a position it has held since 1974.
Thomson Holidays head office is in London but the majority of its 3000 employees work overseas. The company has about one third of the UK market and operates to a wide range of resorts offering a variety of holiday types to suit all ages and tastes.
TUI Airlines incorporates Britannia Airways, one of the world's largest holiday airlines offering award winning service on a network of holiday flights from the UK and Europe to holiday destinations around the world.
Formed in 1962 and based at London Luton Airport, Britannia has a reputation for operational and technical excellence established over more than three decades. Throughout this period the airline has been a pioneer of modern aircraft types, fresh passenger service initiatives and new holiday destination.
The UK retail distribution businesses and channels within the World of TUI include:
Lunn Poly the UK's leading leisure travel retailer with over 750 retail stores
Team Lincoln is the UK's leading teletext and internet specialist selling in excess of 250,000 holidays a year throughout the UK
Travel House Group is one of the UK's leading regional retailers and teletext business with over 100 retail shops based in Scotland (Sibbald Travel), the North East (Callers Pegasus), and South Wales and the Midlands (Travel House). The Travel House Group sells in excess of 300,000 holidays a year.
Manchester Flights is the UK's leading and fastest growing teletext and internet specialist selling in excess of 300,000 flights a year with a call centre operation based in Bury.
Also included is the management of TUI UK's state of the art Glasgow Call Centre selling close to 1m holidays a year including Thomson Direct, Portland Direct, Founders Club and Lunn Poly Direct and web sales.
In the last decades, the main Thomson brand has been developed to include a comprehensive range of differentiated holiday products and services designed to meet the changing needs of holidaymakers.
These differentiated specialist brands together with the acquisitions of independent specialist brands over a number of years formed the foundation of the Specialist Holidays Group.
The Specialist Holidays Group was established in spring 2000 and comprises a portfolio of specialist tour operating businesses -
American Holidays, Jetsave & Jersey Travel, Tropical Places, Something Special, Villadeals, OSL, Simply Travel, Headwater Holidays, Magic Travel Group, Spanish Harbour Holidays, Crystal International Travel Group, Thomson Breakaway, and Thomson Ski and Snowboarding / Lakes and Mountains - catering for the more independently-minded holidaymaker.
Thomson Holidays, a division of TUI UK Ltd
Registered in London, No. 2830117
Registered office:
Greater London House
Hampstead Road
London NW1 7SD
Our ATOL number is 2524. Member of the Association of British Travel Agents, No. V5126.
